This one-day workshop will be an interactive way to learn about what makes good (and bad) customer service through considering the psychology of human behaviour, models of communication and the use of empathy.
This workshop has been designed to cover all the basics that you are likely to need. It also will help to build your self-confidence in a subject which can sometimes be made to seem more complicated than it really is.
The BPIF is the printing industries champion. By becoming a member you join a diverse and influential community. We help you solve business problems, connect you to new customers and suppliers and make your voice heard in government.
Call 01676 526030