BECOME A MEMBER 
We understand that there are many technical print issues that a printing company experiences. Complex technical problems can be difficult to resolve and rapid technological development makes it hard for management to identify the most cost effective and appropriate action. The Technical Helpdesk is here to help, companies can direct their technical queries to [email protected] to seek advice, support and find a solution. BPIF members receive preliminary support as part of membership.
Technical support services
Gold membership:- Telephone response from the BPIF's National Technical Adviser
- Email access to the BPIF's National Technical Adviser via the helpdesk
- A one-page technical print desktop report
- Initial support and advice for dispute resolution
- Telephone response from the BPIF's National Technical Adviser
- Email access to the BPIF's National Technical Adviser via the helpdesk
- A two-page technical print desktop report
- Advise on machine performance to improve efficiency across the whole printing processes.
- Help solve specific technical problems.
- Help with the selection of machinery, equipment and materials for the production line.
- Produce independent reports if disputes arise with customers or trade suppliers about job quality.
| Technical Helpdesk Support Example |
|---|
|
Problem A digital printing company produces a hotel brochure for a marketing company, which complains that the blue featured in the product doesn’t match the artwork provided. The marketing company formally raise a complaint that the product is not ‘fit-for-purpose’. |
|
Action The Technical Helpdesk provides the digital printing company with a desktop report as part of their platinum membership. The details of the dispute with the marketing company, including examples of the product and the reasons why the product is deemed unfit for purpose, are sent to the Technical Helpdesk so that an independent view can be provided. |
|
Results The report outlines that the colour on the brochure does in fact match the artwork, but that the finish the client requested is causing it to look different. Since the report proves that the product is after all fit for propose, the product is accepted by the marketing company and sent to the end party/user. The Technical Helpdesk helps the print company solve the dispute before it progresses to mediation or an expert witness. In addition, both the client and job are retained. |
If further support is required, the technical helpdesk through BPIF Specialist Services can provide paid-for Technical Support to give your company highly specialised print specific support by using industry experts to help you achieve your goals. Key services include:
- Expert reports
- Mediation services
- Advice on processes and printed products
- Information on industry standards
- Troubleshooting pre-press, press and post-press problems
- Cost rates and operations assessment
- Review of workflow, MIS, and department integration
- Waste improvement
- Workflow and factory efficiency improvements
- In-plant and print unit reviews
- Reports for quality or equipment disputes
- Facilitation of dispute resolution for quality or equipment problems
Please email any technical support queries and requests to the BPIF Technical Helpdesk at [email protected]
- Health & Safety If you think health and safety has to be complicated - it doesnt. The BPIF will make it easier for you to comply with the law and manage health and safety in your business.
- Human Resources We offer a practical, no-nonsense approach to solving HR problems within your business. Our solutions are tailored to your business so you can manage with confidence and be assured you are complying with the law.
- Legal BPIF Legal exists to provide advice, representation and input into all your business's legal needs, both strategic and day-to-day
- Environment We provide a professional and comprehensive environmental support service.
- Tools Click here to see how our tools can benefit your business
- Specialist Services
- Membership Benefits The BPIF is always trying to find new benefits for our members
- Member Downloads Download your BPIF membership logo to use on your website or in tender documents, search for that supplier you need or just catch up with what we've done in our Annual Reviews.
- Media Stay up to date. We provide members with the latest news, reports and opinions from our industry experts through a variety of channels.
- Recruitment A cost effective method of advertising your vacancies whilst promoting the many career paths available within the industry.
The BPIF is the printing industries champion. By becoming a member you join a diverse and influential community. We help you solve business problems, connect you to new customers and suppliers and make your voice heard in government.
01676 526030
