31 July 2014

Is your customer service up to scratch?

The BOSS Federation are holding a series of one day customer service workshops run by Dominic Wing, Principal Consultant. The workshop aims to help delegates understand the principle that good customer service is about knowing and understanding your customer, whereas excellent customer service is about adapting to your customer's needs.

Who is the course for?

• Suitable for anyone in a customer-facing role
• Suitable for junior or middle managers with responsibility for a customer service delivery team

What will you get out of it?

• The ability to recognise the individual needs of different customers
• An insight into the psychology behind customer conflict
• A practical understanding of the communication process
• Knowing the importance of resolving customer complaints
• Different tools and techniques to take forward into your own organisation
• Confidence from appreciating a more scientific approach to customer service

What do others have to say?

"The feedback from the training groups was excellent - even the sceptics who had to be heavily encouraged to attend. Dominic is very engaging and provides a comfortable environment for all different personalities, to be able to learn and participate, evenly. We have a mixture of ages, abilities and job requirements, and everyone felt they had learnt a lot about all aspects of the customer service function, about themselves and about identifying their specific customer's needs. Everyone enjoyed their training session, and there were many conversations in the days afterwards about the topics covered. I cannot recommend either Dominic or the training highly enough.'' - Emma Manuel, Account Executive Manager, Headley Brothers Ltd

The workshop will take place at the following locations on the dates below:

Cost per delegate is £99 for BOSS members and £199 for non members and booking is on a first come first served basis. Places are limited to approx 10 per session so we recommend you book quickly, however if demand is great another workshop will be run on an additional date.

For more information and to book, please click here.

Michael Gardner
Chief Executive - BOSS Federation

Important dates for your diary:

Join the Rubber Stamp Manufacturers Guild for another fantastic getaway. With a race night, coach trip to Liverpool, gala dinner and live entertainment on the bill, it's set to be a brilliant event.

Click here for more information and to book your place.

Back due to popular demand, BOSS Federation solicitors, Anne Copley and Nicola Langley, invite you to a free seminar to guide you through areas of the law that may affect your business.

Contact Liz Whyte at [email protected] or call 01924 203338 to book your place.

BOOK YOUR TABLE!

Entry to the 2014 BOSS Awards is now closed.

A shortlist will be announced in September, but in the meantime be sure to book your tables here.