Events & Webinars

Home / Events & Webinars
Intro to Customer Service
Intro to Customer Service
When and Where

10 October 2024 - 10am- 3pm


Book Now

For more information please contact:
Ceri Cresswell
Ceri Cresswell
07753 692 701

The key to good customer service is understanding the customer and the communication process.

This one-day workshop will be an interactive way to learn about what makes good (and bad) customer service through considering the psychology of human behaviour, models of communication and the use of empathy.

What will be covered on the course:

Reflection on good and bad customer service
The realisation that it is impossible to ‘define' excellent customer service
Considerations on how to ‘know and understand' customers
An understanding of different ‘Working Styles'
The psychology behind human behaviour and conflict
The communication process
Different modes of communication
Customer complaints
Being positive with procedures

Who is this course for?

The course is for anyone that wants to gain a better understanding of communication and enhancing their customer service skills. This can be anyone in a customer facing role, or a supporting role that has to provide "customer service" to other colleagues.

Cost per delegate is £149 for members and £249 for non-members.


Join the BPIF

The BPIF is the printing industries champion. By becoming a member you join a diverse and influential community. We help you solve business problems, connect you to new customers and suppliers and make your voice heard in government.