Apprenticeships
Customer Service

Customer Service Level 2
Customer Service Level 2

"A firm understanding of the principles of customer service has proved essential on a daily basis, and it is something that all organisations need. I have learnt to always give people more than they expect to get."

Ceri Priddle, BPIF Administrator

Customer Service Level 2

Who Should Attend
Level 2 will suit those with minimal customer service experience, those who want to be able to handle more difficult customers. This qualification helps to improve skills and become more involved in making improvements to the team's level of customer service.

Key Topics
The aim of the apprenticeship is to develop an individual so that they are competent in their diverse role but they also need to know what they are doing and why. To aid this the apprentices will study a Technical Certificate, they will cover the following key areas and will be able to describe and explain them:

  • Health & Safety
  • Personal Development
  • Industry overview
  • Employment Rights & responsibilities
  • Productivity
  • Problem solving
  • Communicate using customer service language
  • Impression & Image
  • Handling problems
  • Development & improvement

Duration

18 to 24 months

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For more information please contact:
Ceri Priddle
Ceri Priddle
Senior Administrator
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Become a member today

The BPIF is the printing industries champion. By becoming a member you join a diverse and influential community. We help you solve business problems, connect you to new customers and suppliers and make your voice heard in government.

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0845 250 7050