Customer Service

Customer Service Specialist Level 3
Customer Service Specialist Level 3

"A firm understanding of the principles of customer service has proved essential on a daily basis, and it is something that all organisations need. I have learnt to always give people more than they expect to get."

Ceri Priddle, BPIF Administrator

Customer Service Specialist (Level 3 Standard)

Who Should Attend

At Level 3 candidates should be able to respond to customer issues at a strategic level, suggesting improvements to customer service strategy and helping in their implementation. A customer service specilaist should be an advocate of Customer Service who acts as a referral point for dealing with more complex or technical customer requests, complaints, and queries.

Key Topics

The aim of the Level 3 Customer Service Specialist apprenticeship is to develop an individual so that they are experts in their organisation's products and/or services, and to develop the core knowledge, skills and behaviours of a customer service professional to enable analysis of data and customer service information that influence change and improve the organisation's customer service provision

Core topics covered in this apprenticeship include;

  • Business knowledge and understanding
  • Understanding the customer journey
  • Customer service culture
  • Business focused service delivery
  • Improving the customer experience
  • Customer service performance and improvement
  • Self-Development
  • Team work
  • Customer insights


18 to 36 months


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For more information please contact:
Max Walkington
Max Walkington
Head of Data and Compliance
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Join the BPIF

The BPIF is the printing industries champion. By becoming a member you join a diverse and influential community. We help you solve business problems, connect you to new customers and suppliers and make your voice heard in government.