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"A firm understanding of the principles of customer service has proved essential on a daily basis, and it is something that all organisations need. I have learnt to always give people more than they expect to get."
Ceri Priddle, BPIF Administrator
Customer Service Specialist (Level 3 Standard)
Who Should Attend
At Level 3 candidates should be able to respond to customer issues at a strategic level, suggesting improvements to customer service strategy and helping in their implementation. A customer service specilaist should be an advocate of Customer Service who acts as a referral point for dealing with more complex or technical customer requests, complaints, and queries.
Key Topics
The aim of the Level 3 Customer Service Specialist apprenticeship is to develop an individual so that they are experts in their organisation's products and/or services, and to develop the core knowledge, skills and behaviours of a customer service professional to enable analysis of data and customer service information that influence change and improve the organisation's customer service provision
Core topics covered in this apprenticeship include;
- Business knowledge and understanding
- Understanding the customer journey
- Customer service culture
- Business focused service delivery
- Improving the customer experience
- Customer service performance and improvement
- Self-Development
- Team work
- Customer insights
Duration
18 to 36 months
Downloads
- Why choose an apprenticeship? Success in business means providing quality work and great customer service at a good price.
- Team Leader Ideal for those just starting out in a leadership or management role. The units will allow candidates to learn and implement the core skills needed in today’s dynamic business environment.
- Production Aimed at those who will be working within a commercial production environment with responsibilities for the production of digital artwork or operating production equipment such as digital printing machinery, conventional printing machinery and/ or finishing equipment.
The BPIF is the printing industries champion. By becoming a member you join a diverse and influential community. We help you solve business problems, connect you to new customers and suppliers and make your voice heard in government.
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