This workshop aims to help delegates understand the principle that good customer service is about knowing and understanding your customer, whereas excellent customer service is about adapting to your customer's needs.

The workshop aims to help delegates understand the principle that good customer service is about knowing and understanding your customer, whereas excellent customer service is about adapting to your customer's needs.

With Brexit around the corner, alongside the current sense of economic uncertainty, cost savings are an important factor in maintaining business performance. Focusing on internal margins will allow businesses to unlock bottom-line savings.

The BPIF Northern Ireland golf day is one of the oldest surviving golf society events in Ireland. The Northern Ireland Printing Industries Golfing Association first played for the Challenge Trophy in 1920 (when it was won by a Mr F Strain). That makes 2019 the centenary year for this event.

With Brexit around the corner, alongside the current sense of economic uncertainty, cost savings are an important factor in maintaining business performance. Focusing on internal margins will allow businesses to unlock bottom-line savings.

The workshop aims to help delegates understand the principle that good customer service is about knowing and understanding your customer, whereas excellent customer service is about adapting to your customer's needs.