19 February 2019
First impressions count
First impressions count – take a look at your welcome experience.
With every encounter, you are evaluated and an impression of you is formed. These first impressions can be difficult to reverse and often set the tone for the relationship. Apparently it takes one-tenth of a second to judge someone and make a first impression. Research suggests that the more time participants are given to form the impression, the more confidence in impressions they report. This is where a new reception software ‘Alice' could be the answer.
Regional Director, Marcus Clifford recently visited a well invested trade printer, and upon arrival in their reception was welcomed by an advanced visitor management solution ‘Alice'. The large screen required him to fill in his name and who he was visiting. Having confirmed the details the person he was seeing was automatically informed and arrived shortly after. Marcus commented, "It was a great and welcoming experience and reminded me of a company I visited a few years ago, where the Receptionist had a placard in front of them with their title ‘Director of First Impressions'."
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We have collated data from multiple sources that should be useful for BPIF members that are approaching internal pay reviews, and/or are having a closer look at their pay and benefits structure. The datafile, first published in February 2023, has been updated with the latest available data - and additional content on factors exerting pressure on pay settlements in 2024.
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22 February 2024
Performance in the UK's printing and printed packaging industry did improve in Q4, as far as output and orders are concerned. However, it didn't come close to what would historically be considered the seasonal norm, nor quite match the subdued expectations for Q4.
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