24 October 2018
Differentiate yourself from the crowd
Words resonate in a crowded market and noisy supply chain. Try new ones to differentiate your service offering.
We often speak to company's sales teams and discuss the importance of a simple, clear and concise message rather than a complicated or ambiguous message. Simple and powerful words cut through barriers easier and resonate with busy buyers e.g. We never let our customers down! Or We are fantastic to work with!
Maybe start to say Omotenashi and a whole new level of dialogue might ensue.
Omotenashi is a Japanese word which is all about offering the greatest service without anticipating reward or ‘the customer of god.' In essence the cord idea is to anticipate the needs of your guest.
So the next time you're speaking to a client deliver a clear and concise message and try to anticipate what they need, or go the extra mile for them without expecting anything in return.
Pay Review Data, Wage Benchmarking and Cost of Living – FEB 2024 UPDATE
14 February 2024
We have collated data from multiple sources that should be useful for BPIF members that are approaching internal pay reviews, and/or are having a closer look at their pay and benefits structure. The datafile, first published in February 2023, has been updated with the latest available data - and additional content on factors exerting pressure on pay settlements in 2024.
Slight recovery of output and orders falls short of expectations in Q4 - confidence concerns mount in 2024
22 February 2024
Performance in the UK's printing and printed packaging industry did improve in Q4, as far as output and orders are concerned. However, it didn't come close to what would historically be considered the seasonal norm, nor quite match the subdued expectations for Q4.
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