Industry News

Home / Industry News
News > News Article

22 November 2021

Business Skills Cohorts Starting Soon - Register Your Interest Now

Business Skills Cohorts Starting Soon - Register Your Interest Now

Are you looking at your Learning and Development Plans for next year? If so, look no further.

We are busy planning our 2022 Business Skills Apprenticeship Cohorts with places filling up fast.  Take a look at our courses below and register your interest if you would like further information.


By the end of these apprenticeships, the apprentice will be a ‘professional’ for direct customer support within your organisation.

Key Topics at level 2 include:

  • Interpersonal skills
  • Communication
  • Influencing skills
  • Personal organisation
  • Dealing with customer conflict and challenge
  • Being open to feedback
  • Team working
  • Equality – treating all customers as individuals
  • Presentation – dress code, professional language

Key Topics at Level 3 include:

  • Business-focused service delivery
  • Providing a positive customer experience
  • Working with your customers / customer insights
  • Customer service performance
  • Service improvement
  • Ownership/ Responsibility
  • Team working
  • Equality
  • Presentation

BUSINESS ADMINISTRATOR LEVEL 3 – Starting 27 January 2022

This apprenticeship is aimed at enabling individuals to support and engage with different parts of an organisation, and to interact effectively with internal or external customers. Key topics include:

  • Record and Document Production
  • Decision Making
  • Building Relationships
  • Communication
  • Project Management
  • Finance
  • Interpersonal Skills
  • Digital Skills
  • Planning and Organisation
  • Meeting Regulations and Legislation

TEAM LEADER / SUPERVISOR  LEVEL 3 – Starting 22 February 2022

Designed for aspiring Managers / Supervisors, Project Managers, Team Leaders, Junior Managers and Middle Managers, this  Apprenticeship covers:

  • Leading People
  • Managing People
  • Building Relationships
  • Communication
  • Operational Management
  • Project Management
  • Awareness of Self
  • Management of Self
  • Decision Making


Aimed at those responsible for managing teams and/or projects, and achieving departmental goals and objectives as part f the organisation strategy, this high level apprenticeship equips individuals in the following areas:

  • Operational Planning and Management
  • Managing Teams
  • Communication
  • Personal and Professional Development
  • Managing Risk
  • Financial Management
  • Negotiation and Persuasion
  • Project Management
  • Emotional Intelligence
  • Problem Solving and Decision Making

Register your interest or contact us for more information via the BPIF training site

Share this page
Most Read

Driving effectiveness with Direct MailDriving effectiveness with Direct Mail

1 December 2021

This report, developed by WARC in association with Royal Mail Marketreach, is an analysis of successful UK case studies that use direct mail, both as lead media and in the media mix. It takes a fresh look at what direct mail can offer in today's world, in the context of changing consumer behaviours post-Covid and technology innovations, and explores the best strategies for measuring the effectiveness of direct mail campaigns.

A glimpse into the future of marketing - and the surprising role of printA glimpse into the future of marketing - and the surprising role of print

1 December 2021

Sappi and Kantar have surveyed more than 1,200 marketing specialists across Europe and the US - to bring you the key trends, insights and strategies you need as businesses head into the post-pandemic era.