22 November 2021
Business Skills Cohorts Starting Soon - Register Your Interest Now
Are you looking at your Learning and Development Plans for next year? If so, look no further.
We are busy planning our 2022 Business Skills Apprenticeship Cohorts with places filling up fast. Take a look at our courses below and register your interest if you would like further information.
CUSTOMER SERVICE PRACTITIONER LEVEL 2 and CUSTOMER SERVICE SPECIALIST LEVEL 3 – Starting 27 January 2022
By the end of these apprenticeships, the apprentice will be a ‘professional’ for direct customer support within your organisation.
Key Topics at level 2 include:
- Interpersonal skills
- Communication
- Influencing skills
- Personal organisation
- Dealing with customer conflict and challenge
- Being open to feedback
- Team working
- Equality – treating all customers as individuals
- Presentation – dress code, professional language
Key Topics at Level 3 include:
- Business-focused service delivery
- Providing a positive customer experience
- Working with your customers / customer insights
- Customer service performance
- Service improvement
- Ownership/ Responsibility
- Team working
- Equality
- Presentation
BUSINESS ADMINISTRATOR LEVEL 3 – Starting 27 January 2022
This apprenticeship is aimed at enabling individuals to support and engage with different parts of an organisation, and to interact effectively with internal or external customers. Key topics include:
- Record and Document Production
- Decision Making
- Building Relationships
- Communication
- Project Management
- Finance
- Interpersonal Skills
- Digital Skills
- Planning and Organisation
- Meeting Regulations and Legislation
TEAM LEADER / SUPERVISOR LEVEL 3 – Starting 22 February 2022
Designed for aspiring Managers / Supervisors, Project Managers, Team Leaders, Junior Managers and Middle Managers, this Apprenticeship covers:
- Leading People
- Managing People
- Building Relationships
- Communication
- Operational Management
- Project Management
- Awareness of Self
- Management of Self
- Decision Making
OPERATIONS /DEPARTMENT MANAGER LEVEL 5 – Starting 17 February 2022
Aimed at those responsible for managing teams and/or projects, and achieving departmental goals and objectives as part f the organisation strategy, this high level apprenticeship equips individuals in the following areas:
- Operational Planning and Management
- Managing Teams
- Communication
- Personal and Professional Development
- Managing Risk
- Financial Management
- Negotiation and Persuasion
- Project Management
- Emotional Intelligence
- Problem Solving and Decision Making
Register your interest or contact us for more information via the BPIF training site.
Intergraf Economic News (Paper Prices) - March 2024
18 March 2024
Access the latest edition of the Economic Newsletter for the European Printing Industry for data on paper consumption, and pricing data for pulp, paper and recovered paper. Data for packaging papers and board is also available with this edition.
STUDY EXPOSES HIGH COST OF PHARMACIES PRINTING MEDICAL INFORMATION LEAFLETS
7 March 2024
Intergraf welcomes the release of a study by our partner MLPS (Medical Leaflet = Patient Safety), a subgroup of the European Carton Manufacturers Association (ECMA) shedding light on the potential economic costs associated with the proposed use of Print on Demand (PoD) leaflets in the pharmaceutical legislation revision.
The BPIF is the printing industries champion. By becoming a member you join a diverse and influential community. We help you solve business problems, connect you to new customers and suppliers and make your voice heard in government.
Call 01676 526030