This course is for anyone who has discussions with clients. This workshop is aimed at those who need clients to take action, face to face or over the phone.

Workshop details
This is part of a series of 5 workshops delivered by Matthew Parker that are designed to give practical advice and training to printers and print management companies.

What will you learn?
The day will focus on three main topics:

1. The purpose of your conversation
If you have an important meeting with a client it is essential to remember three key words. You'll learn these key words and why they are so important

2. How to communicate effectively
People have very different learning styles and ways of communicating. You will learn methods to understand how people think and react. You will understand how to deal with each type of person.

3. Structuring information
How many times have you seen someone miss the point of what you are saying? If you want to get information over clearly, you have to use the right structure. It is important to grab someone's attention and keep it. You need to make sure that it will work for anyone - no matter what sort of personality they are. In the workshop you'll learn a way to structure information that works with everyone.

At the end of the workshop you'll be able to plan an effective meeting or phone call with a client. You'll be able to work out the most effective way to communicate with a person and you'll be able to build a good relationship with them.

You will also learn:
- What is a call to action and why it is essential to any conversation
- How to get your customer excited about a meeting
- The four ways that different people like to receive information - and how to make sure you cover them all
- Why it is important to remember the power of 3 when talking to a customer
- How to grab someone's attention in less than 60 seconds
- How to stop Powerpoint overload
- Three different ways you must present information
- A simple method to understand how your customer thinks
- Why you must put yourself in the customer's shoes
- How to inspire people at the end of a presentation

Here are the details of the workshop:
This is a full day workshop. Attendance is limited to a maximum of eight participants. This ensures that all attendees receive plenty of personal attention and that there is sufficient time to discuss the issues raised.
- All delegates will receive a pre-workshop e-mail briefing.
- Everyone will work on practical exercises throughout the day. They will learn by putting theory into practice.
- Pdf notes are also provided from the day.
- There is a 30-day e-mail help line after the event.

Booking Details
- To book a single place, please complete the form below.
- To book multiple places, please email us at [email protected]

Course Cost
- One place on the workshop - £175 per place
- Two places on the workshop - £165 per place
- Three places on the workshop - £160 per place
- Four places on the workshop - £155 per place
- Five places on the workshop - £150 per place
This structure would apply both if one attendee booked a place on five different workshops or five attendees from one company booked five places on one workshop.