The workshop aims to help delegates understand the principle that good customer service is about knowing and understanding your customer, whereas excellent customer service is about adapting to your customer's needs.

To keep people connected, we are running a series of Print Network Webinars every Thursday, on important matters affecting the print industry during the COVID-19 pandemic.

This webinar, delivered by Jacky Hobson, outlines ten simple ways to kick-start your marketing efforts now and ensure you're off to a flying start in readiness for the return to "Business as Usual".