This one-day workshop looks at different tools and techniques that are required for customer service, covering how to better understand your customers, different working styles and the different models of communication.

The world has changed in ways that most of us would have never thought possible. Now, we are using our digital devices to carry out a wide range of tasks like working, shopping, ordering food or finding a hotel. We discuss the expectation of car experience, is it more than miles per gallon/charge or a good sounding entertainment system.