The BPIF hold one day Introduction to Credit Control Workshops at the BPIF Brighouse office run by Ben Johnstone. (We can also run them in house for a group of up to 12 attendees.)

Who is the course for?

• Anyone who wants to understand the basics of credit control or anyone new to a debt collecting or accounts management role or

• Suitable for anyone looking to understand the essentials in credit control.

What will you get out of it?

The course will cover the following:

• What is Credit Control and why it’s vital

• The cost of credit and impact of bad debts

• Understanding your customers

• How customers fail and why

• Insolvency terms – what does it mean to my business?

• Late Payment Legislation

• Call preparation and acting with confidence

• Influencing customers to pay

• Asking the right questions and active listening

• Dealing with difficult situations

• Overcoming popular excuses

• Query management

• Negotiation

• Improving your customer data and why it’s vital

• A typical collection process

• Becoming a proactive Credit Controller

The workshop will run from 10am and finish at 3pm depending on the group dynamic.

Costs are £99 per delegate for BPIF members subject to places being available.